Tag Archives: Performance metrics

Leveraging the Value Chain

Having defined processes within the business and having also established performance metrics deemed necessary to assess their respective health the building of Value Chains, providing a high level view of how aspects of the business operates, is essential. A Value … Continue reading

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Enterprise Architecture: Baselining Performance Metrics

Being able to demonstrate the benefit of undertaking Enterprise Architecture requires, like other business initiatives, the establishment of appropriate performance metrics. Being able to provide quantifiable validation that Enterprise Architecture activities actually contribute value to the business can enshrine its … Continue reading

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Performance metrics – supporting Service Delivery?

Performance metrics are often established as a mechanism to establish the effectiveness of a business and the delivery of its services. Who, however are the metrics designed to assist. Over the last three months I have been an active user … Continue reading

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