Tag Archives: Service Delivery

‘Gold Plating’ and early delivery

Having worked as a consultant working for a large company selling products and services to its clients I frequently heard the two mantras ‘ Over deliver and deliver early’ and ‘Deliver on-time and under budget’ Whilst both of these seemed … Continue reading

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Performance metrics – supporting Service Delivery?

Performance metrics are often established as a mechanism to establish the effectiveness of a business and the delivery of its services. Who, however are the metrics designed to assist. Over the last three months I have been an active user … Continue reading

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